Listen Identify Solve Opportunities Solutions Consulting is more than Giving Advice 360 degree diagnosis More Practical & Pragmatic Recommendations More Flawless execution More Fine tuning / Corrective action More SERVICE AREAS Digital Target Customer Customer Service & Engagement Marketing Productivity Operational Efficiency Our Consulting Process Providing business information to customersSolving for Customers problemsAssessment & Diagnosis, necessitating redefinition of the problemRecommendations (& options) based on the diagnosisAssisting with implementation of recommended solutionsMitigating risk while implementing solutionsChange management through consensus building Corrective actions, if necessary (or fine tuning)Facilitate learning – teach customers how to resolve similar problems in the futurePermanently improve organizational effectiveness