Digitalization is a process that allows a company to use digital tools, technology and ecosystems to provide greater value for customers and clients usually through new customer experiences, solutions and new and efficient business models.
Digital Transformation
Use of technology to radically improve performance or reach of enterprises through below 9 blocks;
Transforming Customer Experience
- Customer Understanding
- Customer Conversations
- Customer Touch Points
Transforming Operational Processes
- Process Digitization
- Worker Enablement - Automations, work flows, etc
- Performance Management
Transforming Business Models
- Digitally Modified Businesses
- New Digital Businesses
- Digital Globalization
Main Areas of Digitalization
Benefits of Digital Transformation
- Improved Efficiency
- Increased Transparency
- Cost Savings
- Revenue Growth
- Better Customer Experience
- Better Employee Engagement and Culture
- Flexibility
- Better Supply Chain Management